Updated: January 19, 2023
REPLAYZ LABS LTD
Replayz Labs Ltd. (“Replayz”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy statement is to inform you about our privacy practices, with respect to www.replayz.com and the Replayz products and services made available by us (the “Replayz Services”), including how we collect, use and disclose your personal information, including information and video recordings from your sales calls, This privacy statement relates to all of our activities, unless we have provided you with a separate privacy statement for a particular product, service or activity.
Please review this privacy statement carefully. By submitting your personal information to us, by using our website, or by otherwise accessing or using the Replayz Services, you consent to our collecting, using and disclosing your personal information as set out in this privacy statement, as revised from time to time.
Meaning of Personal Information
“Personal information” means information about an identifiable individual. This information may include, but is not limited to, your name, mailing address, e-mail address, telephone number, country of residence and state/province of residence.
Depending on applicable privacy law, personal information may not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information where there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information, or personal information that has been anonymized or aggregated such as to be considered anonymized information or no longer personal information under applicable laws.
Your Consent to Collection, Use and Disclosure
In Canada, we collect, use and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy statement.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect such information from you, and to use and disclose his or her information as described in this privacy statement.
Personal Information We Collect
The personal information we collect is generally in one or more of the following categories.
- Replayz Services. For individuals who use the Replayz Services, we may collect information from you or from your use of the Replayz Services.
- Information you submit to us: we collect information that you submit through your use of the Replayz Services, including information you provide to facilitate the Replayz Services, such as your name, e-mail address and other contact information.
- Information we automatically collect: we collect usage information relating to your use of the Replayz Services.
- Information we record: we collect and retain audio and video recordings of sales calls that you submit to us.
- For individuals who visit our website located at www.replayz.com or any of our related websites (collectively, “our website”), we may collect information from you or from your activities on the website.
- Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.
- Information you submit to us: we collect information that you submit to us, including information you provide to us to request a demo, such as your name, e-mail address and other contact information.
- Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information.
We do not collect payment card information. If you make a payment using a payment card, such as a credit card or debit card, you are connected directly to our payment processing service provider and your payment card information is collected and processed by that service provider. In this case, your payment card information will be governed by the privacy practices and policies of such third party service provider.
How We Use Your Personal Information
We may use your personal information and other information for purposes such as:
- to provide you with our products and services and to support your use of our products and services. Applicable legal basis under the General Data Protection Regulation (“GDPR”): performance of a contract;
- to contact you relating to our products and services. Applicable legal basis under the GDPR: consent;
- to monitor, maintain, and improve our products and services, and to develop new products and services Applicable on a legal basis under the GDPR: legitimate interest;
- to analyze the needs and activities of our customers to help us better serve them. Applicable legal basis under the GDPR: legitimate interest;
- to conduct research and analysis related to our business, products and services. Applicable legal basis under the GDPR: legitimate interest;
- to respond to inquiries and other requests. Applicable legal basis under the GDPR: performance of a contract;
- to collect opinions and comments in regard to our products and services. Applicable legal basis under the GDPR: consent;
- to provide you with information that we think may interest you, including in regards to our products and services. Applicable legal basis under the GDPR: legitimate interest; and
- to investigate legal claims. Applicable legal basis under the GDPR: legal obligation.
We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
We do not use the information we collect to provide advertising of third party products and services or targeted advertising of Replayz products and services across third party websites or service offerings.
How We Share Your Personal Information
We rely on third party services providers to perform a variety of services on our behalf, such as customer service providers, telephone and technical support providers, communication and video conferencing providers, hosting, data storage and processing service providers, and research and analytics providers.
If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your personal information and keep your personal information secure. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.
Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law.
We will maintain your personal information for as long as they are needed, or as required by applicable laws, regulations, or government orders.
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. In the case of a breach of security safeguards, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.
You are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of our website and/or the Replayz Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through our website or the Replayz Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through our website or the Replayz Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party..
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
Your Rights Regarding Your Personal Information
We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
You may make a written request to access or to correct any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.
Where applicable, under the GDPR, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
You have also the right to lodge a complaint with the relevant data protection authority.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.
International Transfer and Storage of Information
We primarily use and store your personal information in Canada. However, your personal information may be stored and processed outside of Canada, in any country where we have facilities or in which we engage third party service providers to fulfil the purpose for which we collected the personal information. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
However, our practices regarding your personal information will at all times continue to be governed by this privacy statement and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of personal information from the EU/EEA to third country as well as other legal requirements that may apply to such transfer.
Third Party Websites and Services
This privacy statement applies only to our products and services. This privacy statement does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
Our products and services are not intended for children under the age of 16 and other minors, and we do not knowingly collect personal information from children under the age of 16 and other minors. Children under the age of 16 or other minors should not use our products and services and should not provide us with their personal information.
Privacy Statement Updates
This privacy statement is current as of the “updated” date which appears at the top of this page. We may modify this privacy statement from time to time. When changes are made to this privacy statement they will become immediately effective when published in a revised privacy statement posted on our website, unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this privacy statement, you consent to our collecting, using and disclosing your personal information as set out in the revised privacy statement.
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer at the following email address: firstname.lastname@example.org.