How can you show that you’re actively listening without sounding like a bird? 🐦
And by bird, we mean acknowledging that you’re listening too frequently like this:
Yep. Yep. Ok. Great. Yep. Excellent. Yep.
While we may have exaggerated for the sake of the example, it’s easy to do this on a sales call because we want the person on the other end to know that we’re actively listening.
But there’s a better way to accomplish this.
Dave explains how to ensure that the prospect feel heard in a way that is respectful and doesn’t make them feel like they’re on the clock:
👉 Don’t make your check-ins urgent (like the example above)
👉 Let them say what they need to say
👉 Summarize/ check for mutual understanding, like this: “If I’m hearing you correctly, I think what you’re saying is XYZ.”